Terms and Conditions

Please read and agree to these terms and conditions before proceeding to the checkout, so that we can help you as much as possible if any problems do arise. The sections covered below are:

• Building Regulations Statement
• Price Match Guarantee
• Failed online orders
• Company Information

Building Regulations Statement

Fixed Ladders, Space Savers, Spirals and Loft Stairs are covered by Building Regulations and we recommend you confirm with the Local Building Control Department regarding their suitability for any project prior to specifying.
It is your responsibility to ensure that any local authority approvals necessary have been obtained. This will vary according to your application and we advise you to always check before going ahead with a purchase.
Many of our products have been widely used in the past in conjunction with Building Control, but the interpretation of the requirements for any particular situation remains solely with your Local Building Control Department.

Failed online orders

My order didn't go through but you have taken money from my account

Don’t worry, we’re not trying to rip you off – if your order has failed but it appears that the money has already been taken from your account you may be experiencing a ‘shadow’ of your transaction or ‘amount pending’.

In these cases your bank or card issuer has ‘ring fenced’ (allocated) funds from your account to pay for your order with us, ensuring these funds are not spent elsewhere and helping you not to go over any agreed limits at your bank. However, when a transaction fails we do not receive the money. As the transaction failed, the amount will not be taken from your account. Your bank or card issuer will then lift the ring fence and the funds will then be made available again. Typically this can take up to 6 working days (longer for non-UK cards). You should see on your bank statement that these amounts are subject to approval and may not be charged.

Unfortunately, Loft Centre Products do not have the authority to cancel this pending amount and so we recommend contacting your card issuer directly if you have any further queries.

Price Match Guarantee

• We will price match against other UK retailers of Loft Ladder, Space Saving Stair or Spiral Stair products.
• Price matching excludes products that are being advertised in auction style listings by competitors.
• Only website products which hold the ‘Price Match Guarantee’ label will be reviewed for price matching against a competitor’s product.
• The competitor’s product being offered must be brand new, identical to ours and offered on the same terms.
• We and the competitor must have stock available ready for delivery.
• We must be able to verify the competitor’s price and stock position.
• We will only match the price of the product, not any additional delivery costs or other services.
• This can not be used in conjunction with any other offer.
• We will have the final decision on whether we will accept the price match for a competitor’s product.

Company Information

Registered Office: 9 Donnington Park, 85 Birdham Road, Chichester, West Sussex PO20 7AJ.

All sales enquiries should be made to:

Tel No: 01243 785 246
Email: [email protected]