Terms and Conditions

Please read and agree to these terms and conditions before proceeding to the checkout, so that we can help you as much as possible if any problems do arise. The sections covered below are:

Building Regulations Statement

Fixed Ladders, Space Savers, Spirals and Loft Stairs are covered by Building Regulations and we recommend you confirm with the Local Building Control Department regarding their suitability for any project prior to specifying.

It is your responsibility to ensure that any local authority approvals necessary have been obtained. This will vary according to your application and we advise you to always check before going ahead with a purchase.

Many of our products have been widely used in the past in conjunction with Building Control, but the interpretation of the requirements for any particular situation remains solely with your Local Building Control Department. 

Delivery costs and delivery areas

All our prices include delivery throughout mainland UK (excludes Highlands & Islands, Isle of Wight, Channel Islands, Isle of Man and Northern Ireland).

Highlands and Islands

Delivery to these destinations (postcode list below) will incur an additional transport charge.

IV1, IV2, IV3, IV4, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV63
ZE1, ZE2, ZE3
TR21, TR22, TR23, TR24, TR25
PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50
PA20, PA36, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78
KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14
KA27, KA28
HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9
PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41
GY, JY, IM, BT

You will not be able to place an order online if you require delivery to a post code featured above. Instead you will need to contact our Sales office on 01243 785 246 for the additional transport charge* associated with delivering the product to your address. A member of our Sales team will be able to take your order over the telephone and payment can be made via Debit or Credit card.

* The additional transport charge will depend on the size and weight of the product that is being purchased. The transport charge will be calculated by the Carrier service we use, this is then applied to the product price (no hidden mark-ups included).

Outside the UK

In most situations we are able to arrange despatch to other destinations outside the UK at an additional transport charge.

* The additional transport charge incurred will depend on the size and weight of the product that is being purchased. The transport charge will be calculated by the Carrier service we use, this is then applied to the product price (no hidden mark-ups included). In addition any other third party admin charges or charges related to export /import requirements will also be passed on to you at cost price.

Delivery times for Items marked on Website as 'Estimated Delivery 1-3 days'

We aim to deliver your purchase within the delivery times noted on the individual product details. Please check these delivery times carefully as they vary significantly depending on the product owing to the diversity of our product range.

Once a product(s) has been despatched, then the delivery is carried out by a National Carrier service and will normally take place between 8:00 am and 6:00 pm Monday to Friday (excludes Bank Holidays).

Orders placed and paid for before 11:00 am (Monday to Friday)

These will be despatched the same working day for delivery the next working day. This is dependent on stock availability, if we cannot progress with your order we will contact you and advise you of the revised timescale and to give you the chance to cancel your order for a full refund. Please be aware there can be a time-lag between you completing an order online, and us receiving confirmation for that order through our systems. Please allow plenty of time to complete an order. If in any doubt about whether you have placed your order in time for next working day delivery – then please call us on 01243 785246 for confirmation.

Deliveries made to Highlands & Islands, Isle of Wight, Channel Islands, Isle of Man and Northern Ireland will likely have a longer delivery service which could extend to 3-5 days.

Orders placed on Saturdays and Sundays are treated as a Monday order before 11.00am.

Orders placed and paid for after 11:00 am (Monday to Friday)

These will be despatched the next working day with delivery taking place the following working day (eg: order received 2 pm on Tuesday will be delivered on Thursday). This is dependent on stock availability, if we cannot progress with your order we will contact you and advise you of the revised timescale and give you the chance to cancel your order for a full refund. Please be aware there can be a time-lag between you completing an order online, and us receiving conformation for that order through our systems. Please allow plenty of time to complete an order. If in any doubt about whether you have placed your order in time for next working day delivery – then please call us on 01243 785246 for confirmation.

Highlands and Islands

Deliveries made to Highlands & Islands, Isle of Wight, Channel Islands, Isle of Man and Northern Ireland will likely have a longer delivery service which could extend to 3-5 days.

General information

At present, the Carrier service we use does not have an online delivery tracking service. However on the day of your delivery if you contact our Sales office on 01243 785 246 after 11:00am. We will be able to source an estimated delivery timescale from the Carrier service for you.

Important: We will do everything that we can to make sure that delivery timescales are achieved. However, as we use an independent National Carrier, in certain circumstances delivery times may be affected by factors beyond our control and in these instances, they cannot be guaranteed. We will advise you as soon as possible if we become aware of any delay to your delivery service.

Delivery times for Items marked on Website with estimated delivery times beyond 1-3 days and Bespoke Items

For these products, we make special production orders with the manufacturers, and at the time of ordering, we can only give you the expected delivery time as communicated by the manufacturer (some of whom are in Europe). We, therefore, cannot guarantee a delivery timescale for these items.

We only deal with reputable suppliers with whom we have well-established relationships and we will do everything that we can to make sure that delivery timescales are achieved. However, sometimes delivery times may be affected by factors beyond our control. We will advise you as soon as possible if we become aware of any delay to your delivery service. We will work on your behalf to keep communicating with our suppliers and ensure you are updated.

Some of our European suppliers still have a factory holiday close-down in the summer, which can significantly affect delivery timescales. Please be aware of this and contact us as soon as possible if you are considering ordering a product in the future, in order to avoid disappointment.

Signing and other procedures and information at time of delivery

General Notes

If the Carrier service has attempted delivery and you have not been available, then in most cases they will leave a card at the delivery address confirming the attempted delivery. The card will have a contact number for your local depot so you can arrange with them a more convenient timescale for the delivery to take place. Alternatively you will have the option to collect the product directly from your local depot if that is more convenient.

If you have not received an attempted delivery card or not sure if your delivery has taken place, then please contact our Sales Office on 01243 785 246 (after 11:00 am) for an update on your delivery.

If you require the goods to be left with a neighbour or in a safe place (without customer signature) then please advise us as soon as possible so we can pass the information onto the Carrier service before the goods have left our premises.

For goods being left in a safe place (without customer signature), please be aware that if the goods are lost or stolen, then this is entirely at the buyer's own risk. We therefore do not recommend using this option for delivery.

The Carrier service will only make deliveries curbside. The driver is not obliged to help lift the product into the residence or assist with any packaging removal. The recipient of the goods is responsible for any additional product lifting once the delivery has taken place.

Many of our items are very heavy, and some come on pallets. Please call us for further advice regarding your particular order.

Signing procedures

As all our deliveries are made for us by a Carrier service, it is very important that all of the following signing procedures are adhered to: 

  • Your goods will need to be signed for on arrival by a person over the age of 18. The signing of goods can be made by yourself or someone you have appointed to take the delivery upon your behalf.
  • Examine the goods carefully before accepting delivery. Signing ‘unchecked’, ‘not checked’ or similar is not acceptable.
  • If you can visibly see that the product is damaged then please refuse delivery and do not sign for it.
  • If you cannot fully examine the goods or the packaging is not perfect, then please sign for the goods as ‘damaged packaging’. No claims can be considered if the goods have been signed for in good condition and later declared damaged.
  • Please keep the customer copy of the carrier’s documentation.
  • Once you have taken delivery always check to make sure the product is complete with all components (even if you are not fitting it until a later stage).
  • You must inform us as soon as possible, within 24 hours of delivery of any missing components or problems.
  • Title and risk in the goods shall pass to you upon delivery and receipt by the carriers of a signed delivery note.
  • We will arrange a replacement product/components as soon as possible as long as all of the above conditions have been adhered to.

Order Cancellations and Returns Policies

Order Cancellation

We advise you to contact us immediately if you wish to cancel your order, so we can stop the product from being despatched. We will then refund the full amount back to you (as long as the product has not been despatched) using the same payment type as the product(s) were first purchased.

If the product has already been despatched and out for delivery when a cancellation is made. Then we will try our best to stop the delivery from reaching you. However please be aware that a charge may be made by the Carrier, which we will pass on to you, and deduct from your refund amount.

If you have received the product(s) and wish to cancel your order, then please read our returns policy below. We will not refund your expenses for returning the product to us. Only in circumstances where you return a product to us due to an error on our part or it being faulty will we reimburse your expenses.

For products which are made to order or bespoke items (not marked as ‘Estimated Delivery 1-3 days’) then once the manufacturing process has been started, you will not be able to cancel your order. If a cancellation enquiry is made and manufacturing has not started then we will issue a full refund back onto the same payment type as the product(s) were first purchased.

Returns policy of undamaged goods (for items originally marked as 'Estimated Delivery 1-3 days')

If you change your mind you may return a product to us within 14 working days of delivery, as long as all of the following returns conditions have been met:

  • You must inform us first by email (sales@loftcentre.co.uk) or phone (01243 785 246) that you wish to return a product, so we can prepare your paperwork/refund details.
  • The product being returned is still in its original undamaged packaging (as previously delivered).
  • The product is fit for resale, in that it has not been used, fitted or any attempt made to fit it.
  • The product must be complete with all its components and instructions.

Our additional conditions for returns of undamaged goods are as follows:

  • All returns are subject to a 10% restocking charge (minimum £10.00).
  • All returns are at your own expense.
  • All returns need to be insured by yourself against any damage or loss in transit.
  • We will examine the goods on receipt.
  • We will provide a refund within 7 days of receipt of returned goods, if the goods are fit for resale and fulfil all the conditions mentioned above.*

* Failure to return the product back to us in a fully working, re-saleable condition will incur additional charges (deducted from your refund). The additional charge applied will be based on the necessary work that needs to be done to get the product back into a resaleable condition.

Alternative Option:
If you would like us to make the collection on your behalf, then the collection will not be insured. All collection charges incurred will be passed onto you at cost. Please contact our Sales Office on 01243 785 246 for the collection charge associated with the product purchased.

Non- Returnable Items

Important: Products not marked as ‘Estimated Delivery 1-3 days’ are made to order or bespoke items, these are not covered by our returns policy and cannot be returned.

Failed online orders

My order didn't go through but you have taken money from my account

Don’t worry, we’re not trying to rip you off – if your order has failed but it appears that the money has already been taken from your account you may be experiencing a ‘shadow’ of your transaction or ‘amount pending’.

In these cases your bank or card issuer has ‘ring fenced’ (allocated) funds from your account to pay for your order with us, ensuring these funds are not spent elsewhere and helping you not to go over any agreed limits at your bank. However, when a transaction fails we do not receive the money. As the transaction failed, the amount will not be taken from your account. Your bank or card issuer will then lift the ring fence and the funds will then be made available again. Typically this can take up to 6 working days (longer for non-UK cards). You should see on your bank statement that these amounts are subject to approval and may not be charged.

Unfortunately, Loft Centre Products do not have the authority to cancel this pending amount and so we recommend contacting your card issuer directly if you have any further queries.

For more details please click the link below:
http://www.sagepay.co.uk/support/32/order-failed-funds-still-taken

Company Information

Registered Office: 9 Donnington Park, 85 Birdham Road, Chichester, West Sussex PO20 7AJ.

All sales enquiries should be made to:

Loft Centre Products Ltd
Units C & D, Ford Lane Industrial Estate, Ford, Arundel, West Sussex, BN18 0DF.

Tel No: 01243 785 246
Fax No: 01243 790 996
Email: sales@loftcentre.co.uk