Delivery Information

Delivery Information detailed in sections below:

• Delivery costs and delivery areas
• Delivery times for Items with an estimated delivery of 7 days or less
• Delivery times for Items marked on Website with estimated delivery times beyond 7 days
• Other Delivery Information
• Order Cancellations and Returns Policies

Delivery costs and delivery areas

All our prices include delivery throughout mainland UK (excludes Highlands & Islands, Isle of Wight, Channel Islands, Isle of Man and Northern Ireland).

Highlands and Islands

Delivery to these destinations (postcode list below) will incur an additional transport charge.

You will not be able to place an order online if you require delivery to a post code featured above. Instead you will need to contact our Sales office on 01243 785 246 or email: [email protected] for the additional transport charge* associated with delivering the product to your address.

* The additional transport charge will depend on the size and weight of the product that is being purchased. The transport charge will be calculated by the Carrier service we use, this is then applied to the product price (no hidden mark-ups included).

Northern Ireland

Unfortunately due to recent changes to customs formalities and other red tape we are unable to ship to Northern Ireland.

International Orders

Products delivered to destinations outside the UK may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. The recipient of an order is responsible for all customs formalities for the import of the product(s), and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the UK. Payment of these charges must be received by the relevant customs authority before delivery of the product(s) will be made.

Unfortunately we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and import charges applicable before ordering. We will use commercially reasonable efforts to provide you with information which we hold which relates to the product(s) or order which you may need in order to arrange customs clearance.

You (or the recipient of the product(s) if different) will be the importer of the product(s). Therefore, before placing an order, it’s your responsibility to check that any products ordered comply with country, state and/or federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

Delivery lead times to international addresses will vary according to destination and product. In the event that your order has been despatched by us (confirmed by us in email), but has not arrived within the estimated delivery time range, please contact us so we can investigate on your behalf.

If delays outside of our control occur, we will make every effort to keep you informed. For the avoidance of doubt, time is not of the essence for the delivery of the product(s) but you will remain entitled to all statutory rights provided to you by the applicable laws.

Delivery times for Items with an estimated delivery of 7 days or less

We aim to deliver your purchase within the delivery times noted on the individual product pages. Please check these delivery times carefully as they vary significantly depending on the product owing to the diversity of our product range.

Once a product(s) has been despatched, then the delivery is carried out by a National Carrier service and will normally take place between 8:00 am and 6:00 pm Monday to Friday (excludes Bank Holidays).

Highlands and Islands

Deliveries made to the Highlands, Scottish Islands, Isle of Wight, Channel Islands and Isle of Man will have a longer delivery timeframe than stated on the product pages.

General information

We use several different couriers, but all of them should send some form of delivery notification on the day of delivery via SMS or email. Please contact us if the estimated delivery lead time has passed and you haven't received any form of delivery notification.

Important: We will do everything that we can to make sure that delivery timescales are achieved. However, as we use 3rd party couriers, in certain circumstances delivery times may be affected by factors beyond our control and in these instances, they cannot be guaranteed. We will advise you as soon as possible if we become aware of any delay to your delivery service.

Delivery times for Items marked on Website with estimated delivery times beyond 7 days

For these products, we make special production orders with the manufacturers, and at the time of ordering, we can only give you the expected delivery time as communicated by the manufacturer (some of whom are in Europe). We, therefore, cannot guarantee a delivery timescale for these items.

We only deal with reputable suppliers with whom we have well-established relationships and we will do everything we can to make sure that delivery timescales are achieved. However, sometimes delivery times may be affected by factors beyond our control. We will advise you as soon as possible if we become aware of any delay to your order. We will work on your behalf to keep communicating with our suppliers and ensure you are updated.

Some of our European suppliers have a factory holiday close-down in the summer, which can significantly affect delivery timescales. Please be aware of this and contact us as soon as possible if you are considering ordering a product in the future, in order to avoid disappointment.

Other Delivery Information

General Notes

If the Carrier service has attempted delivery and you have not been available, then in most cases they will leave a card, or notify you by sms/email, confirming the redelivery date or that the goods have been left safely at your property or with a neighbour if instructed to do so. If the goods were not left at your property/with a neighbour, then the card/sms/email will contain details so you can arrange a new date for the delivery to take place.

If you have not received an attempted delivery notification or are not sure if your delivery has taken place, then please contact our Sales Office on 01243 785 246 for an update on your delivery.

If you require the goods to be left with a neighbour or in a safe place then please advise us as soon as possible so we can pass the information onto the Carrier service before the goods have left our premises.

For goods being left in a safe place, please be aware that if the goods are lost or stolen, then this is at the buyer's own risk.

The Carrier service will only make deliveries curbside. The driver is not obliged to help lift the product into the residence or assist with any packaging removal. The recipient of the goods is responsible for any additional product lifting once the delivery has taken place.

Some of our items are very heavy, and some come on pallets. Please call us for further advice regarding your particular order.

If, on delivery, you can visibly see that the product is damaged (not just the packaging) then please refuse delivery and it will automatically be returned.

Once you have taken delivery always check to make sure the product is complete with all components (even if you are not fitting it until a later stage).

You must inform us as soon as possible, within 48 hours of delivery of any missing components or problems.

Title and risk in the goods shall pass to you upon delivery and receipt.

We will arrange a replacement product/components as soon as possible as long as all of the above conditions have been adhered to.

Order Cancellations and Returns Policies

Order Cancellation

We advise you to contact us immediately if you wish to cancel your order, so we can stop the product from being despatched. We will then refund the full amount back to you (as long as the product has not been despatched) using the same payment type as the product(s) were first purchased.

If the product has already been despatched and out for delivery when a cancellation is made. Then we will try our best to stop the delivery from reaching you. However please be aware that a charge may be made by the Carrier, which we will pass on to you, and deduct from your refund amount.

If you have received the product(s) and wish to cancel your order, then please read our returns policy below. We will not refund your expenses for returning the product to us. Only in circumstances where a product is returned to us due to an error on our part or it being faulty will we reimburse your expenses.

For products which are made to order or bespoke items (those with an estimated delivery timeframe greater than 7 days) then once the manufacturing process has been started, you will not be able to cancel your order. However, if a cancellation enquiry is made and manufacturing has not started then we will issue a full refund back onto the same payment type as was used when placing the order.

Returns policy of undamaged goods (for items originally marked as 'Estimated Delivery 7 days or less')

If you change your mind you may return a product to us within 30 days of delivery, as long as all of the following returns conditions have been met:

• You must inform us first by email ([email protected]) or phone (01243 785 246) that you wish to return a product, so we can prepare your paperwork/refund details.
• The product being returned is still in its original undamaged packaging (as previously delivered).
• The product is fit for resale, in that it has not been used, fitted or any attempt made to fit it.
• The product must be complete with all its components and instructions.

Our additional conditions for returns of undamaged goods are as follows:

• All returns are at your own expense.
• All returns need to be insured by yourself against any damage or loss in transit.
• Goods will be examined on receipt.
• We will provide a refund within 7 days of receipt of returned goods, if the goods are fit for resale and fulfil all the conditions mentioned above.*

* Failure to return the product in a fully working, re-saleable condition will incur additional charges (deducted from your refund). The additional charge applied will be based on the necessary work that needs to be done to get the product back into a resaleable condition.

Alternative Option:
If you would like us to make the collection on your behalf, then the collection will not be insured. All collection charges incurred will be passed onto you at cost. Please contact our Sales Office on 01243 785 246 for the collection charge associated with the product purchased.

Non- Returnable Items

Important: Products with an estimated delivery greater than 7 days are made to order or bespoke items, these are not covered by our returns policy and cannot be returned.